Frequently Asked Questions

For complete details about our policies, please review our Terms of Service and Refund Policy.

Brand & Trust

Learn more about who we are and our commitment to quality.

Q: What is the difference between Radiant Glow and Vay Cay Treasures?

Answer: Radiant Glow is our USPTO registered brand that embodies the radiance of heartfelt gifting. The name reflects our belief that gifts given from the heart carry an emotional glow that touches both the giver and the recipient. Our personalized treasures aren't just one-time gifts—they're lasting keepsakes that invoke emotion and warm memories every time they're seen or used.

Vay Cay Treasures, LLC (vaycaytreasures.com) is our curated collection where we believe that life is a collection of journeys, and every journey leaves behind a "treasure." Our purpose is to create and find products that evoke a deep emotional response—serving as a physical anchor to the times you felt most alive, most loved, or most inspired. We exist to celebrate the discovery of the "find" and the lasting value of a memory made tangible.

Both brands are managed by our office in Maine with the same commitment to quality and creating meaningful connections through personalized art.

Q: Is Radiant Glow an official trademarked brand?

Answer: Yes! Radiant Glow is a registered brand in the USPTO trademark registry. We take our brand integrity seriously to ensure our customers always receive authentic, high-quality products.

Q: Where can I shop for your products?

Answer: You can find our full collections at RadiantGlow.us and vaycaytreasures.com.

Q: Is Vay Cay Treasures a woman-owned business?

Answer: Yes! Vay Cay Treasures, LLC is a proud woman-owned business operated by a US Army veteran. We are committed to serving our customers with the same dedication and integrity learned through military service.

Q: Do you use products from American companies?

Answer: Yes. Whenever possible, we purchase our product blanks from American companies because we value quality and believe in supporting domestic businesses.

Craftsmanship & Technology

Discover the quality and durability behind our personalized items.

Q: How are your personalized items created?

Answer: We use professional-grade technology, including high-precision dual-head UV printers, UV laser equipment, and advanced 3D printing technology. This allows us to create vibrant, high-fidelity designs that are significantly more durable than standard home-craft transfers.

Q: What makes your products unique?

Answer: Every item we create is a one-of-a-kind work of art, handcrafted specifically for you in our Maine studio. We don't mass produce products—each piece is individually designed and crafted with care using our professional UV printing, laser engraving, and 3D printing technology. Your personalized treasure is truly unique to you. If you'd like to order duplicates of a previous design, simply contact us at vaycaytreasures@gmail.com and we'll be happy to recreate it for you.

Q: Are your products safe and free from harmful chemicals?

Answer: Yes! We use PFAS-compliant products. All of our product blanks meet safety standards and are free from harmful per- and polyfluoroalkyl substances (PFAS). Your health and safety are important to us, and we carefully select materials that are safe for you and your family.

Q: Will the designs on my items fade or peel?

Answer: We prioritize longevity. By using industrial-standard UV printing and laser technology, our designs are "cured" or bonded to the material. This ensures your treasures from Radiant Glow or Vay Cay Treasures, LLC stay looking new through regular use.

Q: Do you offer custom branding or bulk orders?

Answer: Absolutely. We love collaborating on custom projects. Whether you need a one-of-a-kind gift or a larger run of branded items, we can handle the design and production in-house at our Maine office.

Product & Ordering

Everything you need to know about creating your personalized treasure.

Q: How long does it take to create my personalized item?

Answer: Standard processing time is 3-5 business days. Once you place your order, you'll receive a digital proof for approval within 1-2 business days. Production begins after you approve the proof, and your item will ship within the standard processing timeframe. After shipping, standard delivery takes an additional 3-7 business days within the continental US.

Q: Can I see a proof before my item is made?

Answer: Yes! We send a digital proof for every personalized order. You'll receive your proof via email within 1-2 business days of ordering. We won't begin production until you approve the design, ensuring your item is exactly what you envisioned.

Q: What file formats do you accept for custom designs?

Answer: We accept PNG and JPG files. For best results, we recommend high-resolution images (at least 300 DPI). If you're unsure about your file, contact us at vaycaytreasures@gmail.com and we'll be happy to help.

Q: Do you offer rush or expedited production?

Answer: Yes! Rush Customization is available for $10 and reduces processing time to 1-2 business days. Please note that overnight or expedited shipping is not available due to the time required for customization. Contact us at vaycaytreasures@gmail.com before placing your order to add rush processing.

Customization

Make it uniquely yours.

Q: What types of items can be personalized?

Answer: We personalize a wide variety of items including drinkware (tumblers, mugs, glasses), candles, phone cases, pet accessories, and more. Browse our collections at RadiantGlow.us and vaycaytreasures.com to see our full range of customizable products.

Q: Are there any restrictions on custom designs or images?

Answer: Yes. We reserve the right to refuse any design containing profanity, nudity, or offensive content. Orders with inappropriate images will be cancelled. We want to maintain a family-friendly business that honors our values and serves all customers respectfully.

Q: Are there any design limitations I should know about?

Answer: Our UV printing and laser technology can reproduce most designs beautifully. For best results, we recommend high-contrast designs and readable text sizes. Complex gradients or extremely fine details may not reproduce perfectly. If you have questions about your specific design, contact us at vaycaytreasures@gmail.com and we'll provide guidance.

Q: Can I request changes to my design after ordering?

Answer: Yes! You can request changes when you receive your digital proof for approval. Once you approve the proof and production begins, we cannot make changes. If you need to modify your order after approval, please contact us immediately at vaycaytreasures@gmail.com.

Shipping & Service

Your peace of mind is our priority.

Q: Where are my items shipped from?

Answer: All orders are processed and shipped directly from our home base in Harpswell, Maine. We personally inspect every item before it leaves our office to ensure it meets our brand standards.

Q: How long does shipping take?

Answer: Orders ship from our Harpswell, Maine office via USPS, UPS, or FedEx. Standard processing time is 3-5 business days, and standard shipping takes an additional 3-7 business days within the continental US. You'll receive tracking information once your order ships.

Q: Do you ship internationally?

Answer: At this time, we only ship within the United States.

Q: How do I track my order?

Answer: You'll receive a shipping confirmation email with tracking information as soon as your order ships from our Maine office. You can use this tracking number to monitor your package's progress.

Q: What happens if my package is lost or damaged during shipping?

Answer: Once your package is transferred to the shipping carrier (USPS, UPS, or FedEx), the carrier assumes responsibility for the package. If your package is lost or damaged during transit, please contact us at vaycaytreasures@gmail.com and we will assist you in filing a claim with the carrier.

Q: What is your return/exchange policy for personalized items?

Answer: Because each personalized item (including engraved drinkware, custom dog tags, personalized phone cases, and 3D printed items) is custom-made to your specifications, these items are final sale and cannot be returned or exchanged. We send digital proofs for approval before production to ensure you're completely satisfied with your design. Non-customized items may be returned within 14 days of delivery. If you receive a defective item, please contact us within 7 days of delivery at vaycaytreasures@gmail.com. For complete details, please review our Refund Policy.

Q: Who pays for return shipping?

Answer: For eligible returns of non-customized items, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

Q: How do I know I'm getting an authentic Radiant Glow product?

Answer: To guarantee authenticity, always purchase directly through RadiantGlow.us or vaycaytreasures.com.

Q: Can I send a gift directly to someone else?

Answer: Yes! We specialize in "gift-ready" treasures. You can ship directly to your recipient by entering their address at checkout. We take great care in shipping to your specifications.

Faith & Values

The heart behind our business.

Q: What does it mean to be a faith-based business?

Answer: As a faith-based business, we are committed to honoring our Lord and Savior, Jesus Christ, in everything we do. This means conducting our business with honesty, integrity, and respect for every customer. We believe in treating others as we would want to be treated and creating products with care, excellence, and heart.

Q: How do your Christian values influence your business practices?

Answer: Our Christian values guide us to operate with complete transparency, deliver on our promises, and treat every customer with dignity and respect. We personally inspect every item before it ships, stand behind our work, and believe that excellence in our craft is a reflection of our faith. When you shop with us, you're supporting a business built on biblical principles of service and integrity.